Delivery and Shipping Information
Head Office Opening Hours
Monday to Friday – 8.30 am till 5.00 pm
Saturday & Sunday – Closed
Warehouse Opening Hours
Monday to Friday – 9.00 am till 5.00 pm
Please note are Goods are only dispatched Monday to Friday. Goods ordered on weekends will not be dispatched before the following Monday. No Orders are processed over weekends or UK Bank Holidays.
Orders that are placed on either Friday Afternoon (after 12pm), Saturday or Sunday will be dispatched on Monday with standard delivery
Can I collect my order?
Yes but this is subject to availability please call 01225 751898 to discuss.
Surcharges apply to the geographical areas showing in the table below (Scottish Highlands/Islands, Northern Ireland, Isle of Man, Isle of White, Channel Islands and other European destinations, where a surcharge will apply).
| Monday – Friday | Standard Delivery 1-2 working days | Free of Charge to the majority of the UK – some postcodes may incur a charge. |
| Next Day Before 12.00pm | for Standard Delivery orders placed before 12 pm. | |
|
Next Day Before 10.30am Next Day Before 9.00am |
for Standard Delivery orders placed before 12 pm. for Standard Delivery orders placed before 12 pm. |
|
| Saturday Delivery | Friday orders must be processed in full by midday for this option | |
|
Saturday Delivery Zone C |
Friday orders must be processed in full by midday for this option Standard Delivery 3-5 Days |
|
| Zone D | Standard Delivery 3-5 Days | |
| Isle of White & Scilly | Standard Delivery 3-5 Days | |
| Channel Islands | 2 – 3 Day delivery service (DHL) | |
| Congestion Zone Charges | E1 6, E1 7, E1 8, EC1, EC2, EC3, EC4, N1, NW1 2, NW1 3, NW 1 5, SE1, SE11, SW1, W1, W2 2, WC1, WC2 |
PLEASE NOTE:
-
- Saturdays and Sundays are non-working days.
- Friday orders will be delivered the following week unless the conditions of the Saturday rate are met and paid for by midday (12 pm) Friday.
Pallet Shipping / Surcharges
Please note that pallet deliveries are currently taking approx 3-5 working days for UK Mainland, and 7-14 working days for Ireland, Scottish Islands & Highlands
Our pricing include standard shipping charges for full and half pallet consignments. Surcharges will apply in some instances. Please contact the sales office for more detail:
Please may we remind you that you have a right to refuse a damaged consignment. You do not have to accept delivery.
If you refuse the consignment, it will then be returned to the warehouse automatically and we can arrange to get replacement goods sent out to you.
If part of your consignment is damaged and you would like to accept it, please remember to sign stating how many boxes are damaged and take pictures before the pallet is broken down. We will need all this information to be able to raise a claim for any damaged goods. When you have broken the pallet down we will need specific pictures (please contact us for more information)