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FAQ’s:
How much will duties and taxes cost when delivering to my chosen country?
Please contact our Sales Team for more information regarding duties and taxes.
Which countries do you deliver to?
We can deliver our products Worldwide.
What type of payment methods do you accept?
We currently accept payments via the following methods;
- PayPal
- Debit & Credit card
- AMEX
- BACS (account customer only)
- Purchase Order
What currencies do you accept?
We currently accept the following currencies as payment;
- UK Sterling
When will my order be dispatched for standard stock items?
- Orders that are placed before midday (12 pm) on Monday to Thursday will be dispatched via a courier for a next day delivery. We do try to ensure this however exceptional circumstances (weather/vehicle breakdowns) may occur that can cause a delay to the order. If this was to happen, we would notify you accordingly.
- Orders that are placed after midday (12 pm) up to 2 pm on Monday to Thursday may still be able to be dispatched for a next day delivery. This is not assured as such we recommend that for a next day delivery orders are placed in the morning.
- During extremely busy holiday periods customers may have to wait up to 3 working days for delivery.
- Orders that are placed on Friday Morning (before 12 pm) will be dispatched for a Monday delivery.
- Orders that are placed on either Friday Afternoon (after 12pm), Saturday or Sunday will be dispatched for a Tuesday delivery.
- If you have any delivery related queries, please call us on 01225 751898 where we will be happy to assist with any questions you may have.
What is the minimum order value for free delivery?
All orders over £150 (excluding VAT) will receive free delivery within the UK mainland.
Can you deliver next day?
Please see here for more information on delivery.
Why can I only buy in Combi Box or Bulk quantities?
Combi box are what we call Combination boxes where you receive equal number of containers and lids in the same box, these are aimed at supplying small to medium sized businesses.
Bulk quantities are for larger volume businesses, only available in pallet formation. Lids and Containers are boxed separately.
Are your products recyclable?
Many the SystemPAK product range are recyclable. To see if a product is suitable for recycling please take a look at the product specification section on any product page.
Can I arrange a visit to discuss my requirements?
If you would like to discuss your requirements in more detail with SystemPAK, please complete our enquiry form and we will contact you within 3 working days.
What do I need to open an online account?
If you are interested in opening an online account please complete our enquiry form and we will contact you within 3 working days.
Where are you based?
The SystemPAK Head Office is based in Holt, Bradford-on-Avon, Wiltshire. We serve customers who require food container of both ‘heat-sealed and tamper-evident products’​ across the UK, Ireland and even internationally via our UK distribution warehouse.
If products are damaged can I return them?
Yes. Return damaged goods, within 7 days. Please refer to our Terms & conditions.
Do you supply machines?
Yes. We source both TE Lid Machines and Heat Sealing Machines.
Do you supply catering and disposable product ranges?
Yes. Our range is always extending.
Do you supply ready meal trays with a top seal?
Yes. These are available, please contact the Sales Office.
Do you supply cardboard sleeves?
Yes. Please contact the Sales Office for more details.
Do you supply heat-sealable containers?
Yes. Please contact the Sales Office for more details.
Do you supply printed labels?
Click on the link for printing service.
What is IML?
Click on the link for printing services. The most effective way of supplying.
Can you supply large volume orders?
Yes. Large volume orders are subject to customised quotes. Please contact the Sales Office for more details.
Do you have templates for IML?
Please contact the Sales Office. Only available against our own products.
Do you have product data sheets available?
Yes. Please click on the link.
Can we return goods if not correct?
Yes. Please refer to our Terms & Conditions.
Do you supply resellers and wholesalers?
Yes. Accounts available. Generally pallet quantities.
Does SystemPAK do next day delivery?
Yes. If you order before 12 pm
Does SystemPAK offer Saturday delivery?
Yes. You can opt for this at checkout, location-dependent.
Does SystemPAK offer provide samples?
Yes. Free of charge, small nominal fee for postage is applied. Fill in the form on the website.
Does SystemPAK provide a timed delivery?
Yes. We offer a timed delivery service.
Can you deliver to a destination not listed?
Please contact the sales office for more details.
Do you offer printing?
Printing options such as In Mould Labelling and Offset Printing are available on many of our products.
For more information on printing please follow link to our printing services.
Can you supply a product not listed?
Yes. We can source generally anything. Please contact the sales office for more details.
Can you customise a product?
Yes. Please email the sales office at sales@systempak.com
Can I track my order?
Yes. Tracking is provided.